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Shipping & Returns

We do not ship to PO Boxes. We ship all packages via USPS, Monday-Friday. We ship with frozen gel packs to prevent spoilage on items like cheese and meats.

If you are purchasing perishable items (such as dairy and meat products), we recommend selecting one of the following shipping options: Overnight or Priority Mail. *We will not be responsible for perishables if one of these services is not selected.
SHIPPING COSTS:
During warmer weather, we ship in insulated shipping packaging with frozen gel packs to prevent spoilage for perishable items (such as dairy and meat products).
Our shipping costs are determined by the weight of the package and the shipping address zip code. A fee is also applied to the shipping cost to cover for the packaging material.
SHIPPING SCHEDULE:
Due to the perishable nature of cheese and meat we avoid shipping them later in the week to prevent the package from spending the weekend in a warehouse.   Exceptions are winter months where temperatures are less than 45 degrees.
We ship all orders that require 3 days transit time on Monday and Tuesday. We ship Priority Mail.orders on Monday-Wednesday. We ship overnight packages Monday-Thursday. In most cases, orders received before 12 pm EST on the shipping day will be shipped that same day. In some cases, orders received on a Sunday may have to ship on Tuesday.  All order are shipped on an average of 24-48 hours of when the order was placed!
INTERNATIONAL ORDERS:
We do not ship internationally!
RETURNS:
We do not except returns on perishable items under any circumstances.  If a product is incorrect, please notify us via email at polmartusa@gmail.com within 24 hours of when the order was received or call and leave a detailed message (860)223-7055.
Orders that are cancelled after they are shipped will be credited for product value only, not for shipping costs.  There is a 20% restocking fee with no exceptions.